This Privacy Policy explains how HomeCarePro ("we", "us", "our") collects, uses and protects information you provide when you visit homecarepro.in or use our home care services.
1. Information we collect
We collect only what we need to provide care and respond to enquiries:
- Contact details you submit through our forms or helpline — name, phone number, email, location and the nature of care needed.
- Care-related information shared during consultation — patient age, medical condition, mobility, doctor referrals.
- Website analytics data collected by Google Analytics 4 when you accept cookies — pages visited, time on site, device type, anonymised IP.
- Cookies — small files stored on your device. See section 6 for details.
2. How we use your information
- To contact you about your enquiry and arrange care.
- To match you with a suitable caregiver and coordinate the care plan.
- To send service-related communications (appointment confirmations, care updates).
- To improve our website, services and communications.
- To comply with legal obligations and resolve disputes.
3. Sharing your information
We do not sell your personal information. We share it only with:
- Caregivers assigned to your case — limited to what they need to provide care safely.
- Trusted service providers (analytics, hosting, messaging via WhatsApp) under strict confidentiality.
- Regulatory authorities when required by law.
4. Your rights under the DPDP Act 2023
As a data principal in India, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or outdated information.
- Erase your data when it is no longer needed.
- Withdraw consent for processing at any time.
- Grievance redressal — raise a complaint with our Data Protection Officer.
To exercise any of these rights, email [email protected] with the subject line "Data request".
5. Data retention & security
We retain enquiry data for up to 24 months and active-care records for as long as we serve you, plus 7 years for medical/legal compliance. We use HTTPS for all transmissions, restrict access to authorised staff only, and review our security practices regularly.
6. Cookies
We use two kinds of cookies:
- Essential cookies — required for the site to function (e.g. remembering your cookie choice).
- Analytics cookies — Google Analytics 4 helps us understand site usage. These are only loaded after you accept via our cookie banner.
You can change your cookie choice anytime by clearing your browser storage for homecarepro.in.
7. Children's privacy
Our website is intended for adults arranging care for themselves or family members. We do not knowingly collect data directly from anyone under 18 without parental consent.
8. Updates to this policy
We may update this policy from time to time. Material changes will be flagged on this page with a new "Last updated" date.
9. Contact & grievance redressal
For any privacy questions or requests, contact our Data Protection Officer:
- Email: [email protected]
- Phone: +91 85275 40450
- Address: HomeCarePro, Gurgaon, Haryana, India